Verbal De-Escalation & Effective Communication

Verbal De-Escalation and Effective Communication is a type of communication intervention. It can be used for people who may be at risk for aggressive or emotional behaviors. By using a calm language, along with other communication techniques, to diffuse, re-direct, or de-escalate a conflict situation. It is important for the helper to have good communication skills and a strong sense of self-awareness to manage any personal provocation, emotionally challenges and professional deprecation that often accompany such emotionally charged encounters.

Learning Objectives

• Discuss and define the concept of verbal de-escalation.
• Learn strategies to reduce the risk of situations becoming dangerous.
• Apply verbal de-escalation techniques and resolution strategies by using effective communication skills.

Registration: $59 per person. Student Registration: Enrolled students may receive a discount. Please email for questions.

Paid parking close to our ASU offices on the 1st floor of the Westward Ho is available at the corner of Fillmore and Central, at street meters, and other parking lots downtown. We are unable to provide or validate parking for this event.

Friday, July 10, 2020 - 1:00pm to 4:00pm
Phoenix (Mountain Standard Time)
Course Delivery/Region: 
Event Type: 
Professional development